For everyone at the sites. 5 minutes to learn. Kwa kila mtu kwenye site. Dakika 5 kujifunza.
Something wrong? Tap REPORT now.Any time, day or night. Do not wait.Kuna tatizo? Bonyeza REPORT sasa. Wakati wowote, mchana au usiku. Usisubiri.
1
Open your link once.
Suraj sends it. It stays on your phone.Fungua link yako mara moja. Suraj atakutumia. Itabaki kwenye simu yako.
2
Every shift: tap Today.
One question at a time. Tap Yes or No.Kila zamu: bonyeza Today. Swali moja moja. Bonyeza Yes au No.
TodayYesNo
3
No = a problem.
Write one short line. Take a photo. Tap Send.No = kuna tatizo. Andika mstari mmoja mfupi. Piga picha. Bonyeza Send.
✍ one line📷 photoSend problem
4
Fall, wrong medicine, death, hospital, family upset?
Tap REPORT straight away. Then call your nurse in charge.Mgonjwa ameanguka, dawa mbaya, kifo, hospitali, familia haijaridhika? Bonyeza REPORT mara moja. Kisha mpigie nurse in charge.
⚠ Report
5
"Is it really fixed?"
The app asks you later. Go and look. Then tap Yes or No."Je, limerekebishwa kweli?" App itakuuliza baadaye. Nenda uangalie. Kisha bonyeza Yes au No.
Yes, fixedNo, still a problem
1
Open your link once.
Suraj sends it. It stays on your phone.Fungua link yako mara moja. Suraj atakutumia. Itabaki kwenye simu yako.
2
Every morning before 9: tap Today.
Power, water, gas, internet, clean, kitchen, fridge. Tap Yes or No, or type the number.Kila asubuhi kabla ya saa tatu: bonyeza Today. Stima, maji, gesi, internet, usafi, jikoni, friji. Bonyeza Yes au No, au andika nambari.
TodayYesNo12
3
No power, no water, no internet?
Call KPLC / the water company / the internet company. Ask for the reference number. Put it in the app.Hakuna stima, maji au internet? Piga simu KPLC / kampuni ya maji / ya internet. Uliza reference number. Iandike kwenye app.
📞 KPLCRef: KP-123456
4
Something broken or finished?
Tap REPORT. Write it. Take a photo.Kitu kimeharibika au kimeisha? Bonyeza REPORT. Andika. Piga picha.
⚠ Report📷 photo
5
"Is it really fixed?"
Go and look. Tap Yes or No."Je, limerekebishwa kweli?" Nenda uangalie. Bonyeza Yes au No.
Yes, fixedNo
1
Tap Problems → For me.
These are yours to fix. Red = late.Bonyeza Problems → For me. Haya ni yako kurekebisha. Nyekundu = umechelewa.
ProblemsFor me
2
Fix it. Then fill the 4 boxes.
What happened. What you did. Why. Who stops it happening again, by when.Rekebisha. Kisha jaza visanduku 4: Nini kilitokea. Ulifanya nini. Kwa nini. Nani atazuia isijirudie, na lini.
3
Tap "Mark as fixed".
The person who told you checks it and says Yes or No.Bonyeza "Mark as fixed". Aliyeripoti ataangalia na kusema Yes au No.
Mark as fixed
4
Late? It goes up.
1 day late → Munawar. 3 days late → Jin. The Ops team chat sees everything.Umechelewa? Linapanda juu. Siku 1 → Munawar. Siku 3 → Jin. Ops team chat inaona kila kitu.
Never / Kamwe
Never share your link. Usimpe mtu link yako.
Never write "sorted" or "done". Say what you did. Usiandike "sorted". Sema ulifanya nini.
WhatsApp is not a report. Put it in the app. WhatsApp si ripoti. Weka kwenye app.
Do not tap Yes if you did not look. Usibonyeze Yes kama hukuangalia.